FAQs

How long will it take for my item to arrive?

At LA Banus we aim to dispatch your order within 24 hours of purchase, with many customers receiving their item the next day.

We offer free UK shipping on all orders.

Am I able to return my purchase if I am not 100% satisfied?

If you are not completely satisfied with your purchase, an exchange or refund will be provided on the condition that:

  • You contact us within 30 days of receiving the item
  • The item is unworn with full packaging and in resalable condition.

 

How do I care for my jewellery? Is the LA Banus watch i have purchased genuine?

In order to keep your jewellery looking good, please see below some general tips on how to look after your jewellery.

  • Do not wear in the bath or during exercise
  • Do not wear in bed at night
  • Do not use abrasive cleaners on your jewellery
  • Do not allow direct contact with hairsprays, perfumes or body lotions as some of these contain chemicals that can damage your jewellery..

How can I pay for my order?

Payment can be made either by your PayPal account or any major credit or debit card. PayPal handle all our card transactions to ensure maximum security. You do not need a PayPal account to make payment though.

Can I change an order once I’ve placed it?

As soon as we receive your order, we send it to our warehouse so that they can start work packing it for you, so unfortunately we can't make any changes. If you do need to make an alteration please contact us and we'll cancel your original order and place a fresh one for you.

 

Is the LA Banus watch i have purchased genuine?

With all luxury items, there is a risk of counterfeits. To ensure your item is genuine, we advise you purchase our watches directly from us via our website or one of our authorised dealers.

We allow a small percentage of our watches to be sold on other online platforms such as eBay or Amazon for brand promotional purposes and these sellers are vetted to ensure they meet the highest selling standards.

Our UK and Europe approved eBay retailers can be found below:

Haworth510

watches&gems